About eBRAM

eBRAM provides cutting edge technological support at reasonable costs. There may be other commercial service providers who are able to provide some of the services at lower costs (for example, instantaneous transcription), but I would choose eBRAM because of its reputation as a service provider focused on dispute resolution, its one-stop service, and easy access to service personnel.

Excellent responsiveness. eBRAM's service staff were easy and a pleasure to deal with and understand the needs very well.

The eBRAM ODR platform is user friendly. Just you can log in, then all documents submitted by the parties are accessible.

Choose eBRAM. No regrets. The eBRAM ODR platform is the best one compared to any other arbitration/mediation/LawTech services I have used in the past.

The eBRAM Mediation course is exceptionally well-structured. The theoretical component equips participants with the essential techniques required for managing daily conflicts and preparing for real-life mediation cases.

The role-play exercises were particularly valuable, as they enabled us to identify areas for improvement and learn how to effectively translate theory into practical, conflict-resolving conversations. Furthermore, the feedback from the main coach, Jacky, and the other coaches was invaluable. It was a fantastic opportunity to learn from multiple professionals and gain insight into their diverse perspectives, unique styles, and the practical application of their skills.

I'm really glad I signed up for eBRAM's mediation course. It was genuinely worthwhile. I learned how to conduct mediations online, and Jacky sir's humorous and witty style kept things light and engaging the whole time. The coaches were excellent as well; they provided valuable feedback during the role plays. If you're looking for a solid HKMAAL Stage 1 mediation course, I'd rate this one a full 10/10! It's definitely a practical and fun learning experience.

I consider this course to have been meticulously structured and highly beneficial. The lecturers and coaching team demonstrated a high level of professionalism and expertise, providing clear, practical, and consistent guidance throughout the programme. The mock cases were thoughtfully designed, offering realistic and engaging scenarios that effectively bridged theory and practice.

The course not only strengthened my understanding of mediation principles and techniques, but also embodied the spirit of lifelong learning (學海無涯), enabling me to broaden my knowledge and perspectives. Equally valuable was the opportunity to connect with fellow participants and foster meaningful professional relationships.

As a Macau participant of the 3rd Accredited Professional Mediation Training Course organised by eBRAM International Online Mediation Centre, I am grateful for this enriching experience, which has contributed significantly to both my professional development and personal growth.

The course is well organized with a good balance of theory and practice. Through role plays, trainees become familiar with the full mediation process and key skills. The trainer and coaches are professional and supportive, offering practical guidance to prepare for the Stage 2 assessment. The mediation skills covered are not only relevant to formal mediation, but also applicable to workplace communication, and I find them very useful in my daily work.

I would like to express my sincere appreciation for the highly insightful mediation training.

As an IT professional, the programme broadened my perspective beyond technical problem-solving to the human aspects of conflict management, particularly the importance of active listening, understanding underlying interests, and maintaining neutrality.

The role-play exercises were especially valuable, providing a practical and structured environment to navigate complex situations and facilitate discussions toward mutually acceptable outcomes.

I am truly grateful for the guidance and support provided by the trainer and coaches, whose expertise made the learning experience both practical and impactful.

The course was well structured and thoughtfully designed. We were equipped with an experienced lecturer and a group of coaches who provided clear guidance throughout the program. All mock cases were engaging, interesting, and highly enlightening. Upon completion of the course, we gained a solid understanding of both theoretical concepts and practical skills, which can be effectively applied in real-world situations.

这期 eBRAM 的调解员课程对我很有价值。作为长期从事跨境争议解决业务的内地律师，我更关注课程能否提供一套可复制、可落地的实务方法。课程以促进式调解为主线，系统训练开场、议程、会谈节奏与关键沟通技巧，并通过密集演练和复盘，让方法真正落地到实务。对我而言，这些方法不仅提升了专业争议解决中的沟通与推进能力，也能直接应用到日常协作、客户沟通及生活中的分歧处理。感谢 eBRAM 及课程团队的专业带领与周到支持，亦推荐给希望系统提升调解与争议解决沟通能力的专业人士。

It was a distinct honour to join the first mediation training course offered by eBRAM. The programme is exceptionally well-designed, seamlessly integrating theoretical knowledge with extensive role-playing exercises, making it an outstanding training ground for aspiring mediators.

I would like to extend my special gratitude to the lead trainer Mr. Jacky Lai for his professional and brilliant instruction. His wealth of experience was evident as he guided us through complex topics with a clear, progressive approach. His teaching style—a blend of expertise, humour, and inspiration—made learning the professional techniques of mediation both systematic and engaging.

Finally, I was delighted to connect with talented professionals from diverse backgrounds. The experience was incredibly enriching.

我是Patrick，我系移居中山的香港人。

很高興參加第一屆eBRAM 專業調解課程，經過這43小時的調解課程後，瞭解什麼叫做調解。也對我在以後在在中山營商的時候有一定的幫助。

感謝黎子健大律師，以他豐富的經驗和生動的例子於課堂上耐心講解，也多謝各位coaches的悉心教導和帶領，使我學習到調解的深層技巧，在此課程中令我對調解有更深入認識，更認識到一群年青的大律師和律師，以及各行業的專業和富社會經驗人士，使我獲益良多，謝謝.

我是Caroline，本人是粵港澳大灣區及香港律師，現任富邦銀行高級副總裁，很高興參加第一屆eBRAM 專業調解課程，感謝課程由具專業和富經驗的培訓師黎子健大狀和各位coaches的悉心教導和帶領，使我們學習到與人溝通交流和調解的深層技巧，在此課程中令我對調解有更深入認識，更認識到一群年青的大律師和律師，以及各行業的專業和富社會經驗人士，使我獲益良多，謝謝.

我是Sarah，是一名來自中國內地律師兼調解專家。感謝eBRAM悉心組織第一屆認可調解專業課程。在此特別感謝課程首席培訓師黎子健Jacky老師，他以專業、風趣幽默以及極具啟發性的教導方式，讓我對促進式調解有了更深的認識與思考；同時感謝role play環節中的每一位悉心教導的coaches。

該課程不僅讓我可以系統性學習調解專業知識，更讓我理解到促進式調解規則是調解員在整個調解過程中保持中立性與獨立性的根基。

最後很開心在該課程中認識到一群志同道合的朋友，來自不同行業的優秀人士，對「調解」一樣充滿熱情。