Online Mediation
Parties to a dispute can use eBRAM’s Online Mediation Platform to settle their differences
confidentially and in a speedy and harmonious way.
eBRAM has developed its Mediation Platform as a secure, user-friendly tool that assists in minimising the costs and logistical hurdles when resolving disputes.
eBRAM has developed its Mediation Platform as a secure, user-friendly tool that assists in minimising the costs and logistical hurdles when resolving disputes.
Features include:
Dashboard – at-a-glance party information, case dates, status and financial
information
File management system – search, organise and share case documents and
correspondence
Video conferencing system – real-time transcription and translation, chat box
messages, private messages and video recording
Built-in messaging system – safely message only the parties, mediator or other
relevant individuals
Additional features – e-Signing (useful for settlement agreements), e-KYC (for
hassle-free verification) and a cost calculator (for instantaneous estimates and cost
management)
Security and privacy – bank-grade encryption for secure data storage and blockchain
integration for tamper-resistance. The platform is fully compliant with GDPR, PIPL and the
Hong Kong PDPO, and has fulfilled Privacy Impact Assessments and Security Risk Assessments
to the satisfaction of an independent third party
Please contact eBRAM directly for more information regarding use of their Mediation
Platform, guidance on understanding the mediation process or assistance with the appointment
of a mediator. Email case@ebram.org.
New to online mediation?
How it works
1. Submit a Request for Mediation |
2. Appoint a Mediator |
3. Upload Your Documents and Submissions |
4. Remote Mediation Session |
5. Settlement Agreement |
| To commence mediation proceedings, you are required to submit a Request, which shall contain all the details set out in Article 5.1 of the eBRAM Mediation Rules, at eBRAM online case filing portal. | If the parties are unable to agree on a mediator, eBRAM will appoint one, with relevant and direct experience, from its Panel of Mediators. | In preparation for the mediation, the parties will upload all relevant documents onto the eBRAM Platform. All documents, including communications between the parties and the mediator will be stored securely and can be translated into other languages using the AI machine translation feature. | Mediation sessions will be conducted by videoconference
on the eBRAM Platform.The video-conferencing system, integrated into the
platform, offers among others the following features: • Private rooms for caucus • Breakout rooms for each party • Screen sharing |
If a settlement agreement is reached during the mediation process, the parties may use eBRAM’s e-signing system to sign the agreement directly on the platform. Once signed by both parties, it becomes legally binding. |