COVID-19 Online Dispute Resolution (ODR) SCHEME

eBRAM has been appointed as the Online Dispute Resolution (ODR) service provider to provide e-negotiation, e-mediation, and e-arbitration services dedicated to the resolution of COVID-19 related disputes. Online case filing portal for COVID-19 related is open. [Click here]

eBRAM has launched fully web-based Online Dispute Resolution (ODR) platform with video conferencing technology which enables parties to sign Online Dispute Resolution (ODR) agreement in electronic format and conduct mediation meetings and arbitration hearings online.

eBRAM will provide training to mediators and arbitrators on how to use the platform in July 2020. Upon completion of the training, parties to an applicable dispute may submit their cases online at the eBRAM COVID-19 Online Dispute Resolution (ODR) Platform.

Objectives

To provide speedy and cost-effective means to resolve disputes arising out from or in connection with the COVID-19 pandemic globally and locally, especially for those involving micro, small and medium-sized enterprises (MSMEs) that may be adversely affected or hard hit by the pandemic

Applicable Disputes

  • COVID-19 related.
  • The claim amount for each case is to be capped at HK$500,000.
  • Either one of the parties (claimant or respondent) must be a Hong Kong resident or company.

Parties to an applicable dispute may enter into an agreement online through eBRAM Online Dispute Resolution (ODR) Platform to submit their dispute for resolution under the COVID-19 Online Dispute Resolution (ODR) Scheme.

Features

Multi-tiered dispute resolution – the eBRAM Online Dispute Resolution (ODR) platform will facilitate the parties to first attempt to negotiate their disputes followed by mediation and if that does not result in a settlement, then subsequently to arbitration for a final and binding award.

Fast-track procedure – With the help of the eBRAM Online Dispute Resolution (ODR) Platform, each tier of dispute resolution will be completed within a short period of time.  

Cost-effective – Each party will only be required to pay HK$200 registration fees.

Procedures

Please click HERE to view eBRAM rules for COVID-19 Online Dispute Resolution (ODR) Scheme.
Please click HERE to view Terms and Conditions of Services for COVID-19 Online Dispute Resolution Scheme.
Please click HERE to view Personal Information Collection Statement.
Please click HERE to view Terms of the Online Dispute Resolution (ODR) Agreement for the COVID-19 Online Dispute Resolution Scheme.