APEC Online Dispute Resolution (ODR)

APEC Collaborative Framework for ODR of Cross-Border B2B Disputes 

APEC Collaborative Framework for Online Dispute Resolution (ODR) of Cross-Border Business to Business Disputes ("Online Dispute Resolution (ODR) framework") establishes an APEC-sponsored initiative to use Online Dispute Resolution (ODR) to help global businesses (in particular, micro-, small-, and medium-sized enterprises (MSMEs)) resolve business-to-business (B2B) cross-border disputes focusing on low-value disputes. 


The Online Dispute Resolution (ODR) framework is aiming to promote B2B cross border confidence by providing electronic resolution and enforcement of disputes across borders, languages, and different legal jurisdictions. 


The Online Dispute Resolution (ODR) Framework provides a technology-assisted dispute resolution through negotiation, mediation, and arbitration for businesses (in particular MSMEs in participating economies). In cases where both parties have consented to have such disputes resolved under the Online Dispute Resolution (ODR) framework, the parties will commence negotiation proceedings via the Online Dispute Resolution (ODR) platform. Mediation proceedings will follow an unsuccessful negotiation. If a settlement agreement cannot be reached through mediation, the parties will arbitrate their dispute with the help of a qualified Online Dispute Resolution (ODR) neutral that will be appointed by the relevant ODR provider.

Please click HERE to download the Online Dispute Resolution (ODR) Framework.

eBRAM's Participation in the Development of the Online Dispute Resolution (ODR) Framework

Since November 2018, eBRAM has been actively participated in seminars and workshop organised by APEC Economic Committee, contributing to the development of the Online Dispute Resolution (ODR) Framework and the workplan for promoting the adoption of Online Dispute Resolution (ODR) for or developing an APEC-wide cooperative Online Dispute Resolution (ODR) framework for MSMES in B2B transactions and using modern technology for dispute resolution and electronic agreement management.

eBRAM is currently developing its Online Dispute Resolution (ODR) rules under the Online Dispute Resolution (ODR) Framework and forming its panel of neutrals which will be available in the next half of 2020.

Related Events

APEC Business Advisory Council Meeting

22-25 July 2019

The eBRAM delegation joined the APEC Business Advisory Council Meeting held in Hangzhou during 22-25 July 2019.

Mr Daniel Lam, SBS, JP, delivered a presentation on the key advantages of conducting arbitration and mediation in the cyber space and how Online Dispute Resolution (ODR) facilitates MSMEs’ access to justice. His presentation was warmly received by business leaders from APEC economies.

Stocktake Workshop on the SELI Online Dispute Resolution (ODR) Work Plan

2-3 March 2019

Mr Daniel Lam, SBS, JP, CEO of eBRAM, attended the workshop on Online Dispute Resolution (ODR) organised by the APEC Economic Committee's Friends of the Chair on Strengthening Economic and Legal Infrastructure (SELI).